Technology & Systems Manager

KEY RESPONSIBILITIES

• Microsoft 365 Administration: Manage user accounts, permissions, and integrations across Teams, SharePoint, OneDrive, and other M365 applications.

  
  

• Process Automation & Optimization: Identify, implement, and maintain Power Automate workflows, Forms, and Planner integrations to streamline operations.

  
  

• Technical Support & Training: Provide ongoing support and training for staff and volunteers to maximize Microsoft 365 functionality and address IT-related challenges.

  
  

• Security & Data Management: Ensure compliance with cybersecurity best practices, data governance policies, and access control measures to protect SOFtoSOM’s digital assets.

  
  

• Documentation & IT Best Practices: Develop quick reference guides, training materials, and workflow documentation to ensure consistent technology adoption across the organization.

  
  

• Strategic IT Planning: Assess current technology usage, propose improvements, and guide SOFtoSOM in leveraging digital tools for operational growth.

QUALIFICATIONS

• Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Power Automate, and Planner.

• Experience with IT administration, user management, and workflow automation.

• Understanding of cybersecurity principles, data management, and digital security best practices.

• Ability to develop training materials and process documentation for non-technical users.

CERTIFICATIONS (Preferred but not required)

• Microsoft 365 Certified: Fundamentals (MS-900)

• Microsoft 365 Certified: Enterprise Administrator Expert

• Other relevant IT certifications in automation, cloud services, or security.

EDUCATION (Preferred but not required)

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field OR equivalent professional experience.

PREFERRED EXPERIENCE

• Experience working in a nonprofit or volunteer-driven organization (Preferred).

• Previous experience implementing or managing Microsoft 365 intranet, collaboration tools, or automation workflows (Preferred).

• Experience with Power BI, CRM systems, or cloud-based IT solutions (Preferred).

  
  

TIME COMMITMENT

• Estimated 6-8 hours per week, with flexibility depending on project needs.

• Attendance at monthly/quarterly staff meetings (Required).

• Available for occasional troubleshooting and urgent IT support as needed.

DELIVERABLES

• Audit and optimize SOFtoSOM’s Microsoft 365 setup within the first 90 days, including an assessment of security, access control, and workflow efficiency.

• Implement at least two workflow automations (e.g., Power Automate, SharePoint integrations, Planner task automations) within six months to improve team productivity.

• Develop a SOFtoSOM-specific IT Best Practices Guide, covering:

  • Automation & Workflow Efficiency – How to use Power Automate, Teams, and SharePoint to streamline daily operations.

  • Collaboration & Document Management – Best practices for sharing, storing, and organizing files within Microsoft 365.

  • Security & Access Control – How to manage permissions, protect sensitive data, and ensure compliance with security best practices.

• Create quick reference guides and training materials for staff and volunteers on key Microsoft 365 tools and automations, including step-by-step instructions for commonly used workflows.

• Provide references to industry best practices, including:

  • Microsoft 365 Security & Compliance Frameworks

  • Power Automate Documentation

  • IT Governance Guidelines

  • Cybersecurity Frameworks (NIST, CIS Controls, etc.)